Conditions of arrival, stay and departure
As a rule in general, check-in to the villa will be at 4pm local time. Normally you will be able to make a reservation with us from Saturday to Saturday being possible a request and corresponding confirmation on our behalf subject to availability. In low season, the times and days of check-in are flexible so we will do anything possible to adapt ourselves to your needs. Upon arrival we will need your ID and the total payment of the stay. If you were to have any problems you will have an emergency phone number at your disposal 24 hours a day so that you can notify us of any incident so that we can solve the problem as quickly as possible. We ask for you to communicate to us any imperfection which you cause to the villa as soon as possible. In any case, we as owners will be conscious of the condition of the villas and if there were to be any imperfections they must be paid for before departure. Check out is at 10am the day of departure. If you have any special request referring to this aspect, please consult us while making your booking or during your stay.
If you cancel your reservation with us, you will have to pay some cancelation fees:
- Once reserved, the cancellation will mean the loss of the deposit.
- If you wish to make a change to your reservation, we will do anything possible to satisfy your requests, but it might not always be available.
- If you reduce or change you reservation, for example the duration or dates of such, the days which are effected by the reduction or change will be considered as a cancellation and will have to be paid for respectively with a cancelation fee of 10%.
- If in the unfortunate case we have to cancel your reservation due to circumstances out of our control, we promise to offer you a similar alternative or of superior characteristics, subject to availability.
- If your cancelation is because of a major cause, such as a hospitalization or a death of yourself or of a direct family member, always in provable case, you will be refunded with the total amount of your reservation.